Chalk Mentor support

A little help,
when you need it.

Questions about your account, beta access, or the board? Let’s work through them together.

Start here

Your account & beta access

Register, verify your email, and sign in to check your request. New requests start as pending; tutor access follows approval.

Check your access

Sign-in & password help

Use the email you registered with. Check your spam or junk folder for verification emails, and open the link in the browser where you requested it. Forgotten your password? Request a new reset link.

Reset your password

Something isn’t working?

Tell us what you were trying to do, what happened, and what you expected. A few steps and a screenshot help us understand the issue.

Report an issue

Help us help you

Tell us what happened.

Email hello@chalkmentor.com with a short subject that describes your issue. For account questions, send it from your registered email if possible.

What you were doing when the issue appeared.
What happened, what you expected, and any error message.
The steps we can follow to reproduce it.
Your device, operating system, and browser.
A screenshot, with private information covered.

Never include your password, verification codes, or sign-in links.

Good to know

Why is my beta request still pending?

Beta access is reviewed before approval. Verification confirms your email; it doesn’t automatically approve your request. Sign in and select Check access to see your current status.

I can’t find my saved work.

Boards and chat history currently stay in the browser where you created them. Return to the same browser, device, website address, and account. Export work you want to keep before clearing browser data.

The mentor isn’t responding.

Check your connection, then refresh and try again. If the app says the tutor is unavailable, access may be temporarily limited during beta. Send us the error message and when it happened if the issue continues.

I have an idea rather than a bug.

We’d love to hear it. Choose Suggestion on the feedback page, or email us with the idea and how it would help you learn.

We’ll reply by email. Beta support is handled as requests come in; there’s no guaranteed response time.